Returns & Exchanges

All BIKO jewelry is meticulously crafted in our Toronto studio, infused with our utmost dedication and care. Your satisfaction is very important to us. In the event that you find yourself less than completely content, please note the following guidelines:

Any purchases made online must be returned directly to BIKO Inc. and not to any retail stores. We are unable to accept any returns for items bought in a retail store.

  • We will accept returns or exchanges on merchandise in its original unused condition, postmarked within 14 days of receiving shipment for refund or credit, less shipping costs.
  • We do not accept returns after 14 days. 
  • All sales are final on customized and discounted/sale items – this includes all items purchased with a discount code (excluding ‘Insider List’ welcome code).

Our pieces are designed to last a lifetime, and we stand by every product. We are glad to make reasonable repairs on your BIKO piece, for as long as you own it. Visit our warranty page for more information. 

To return merchandise please send all items to BIKO Inc.  300 Campbell Ave. #302, Toronto, ON M6P 3V6, Canada.

  • Please make sure to include your order # on or inside the return package.
  • For your protection, please return item in original or comparable box and use a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping.
  • All costs related to return shipping are paid by the customer.

To return an item or to inquire about a repair, please email us here.