All jewelry is created in our Toronto studio with love and care, and your satisfaction is very important to us. If for some reason you are not fully satisfied, please note the following instructions:
Any purchases made online must be returned directly to BIKO Inc. and not to any retail stores. We are unable to accept any returns for items bought in a retail store.
We will accept returns or exchanges on merchandise in its original unused condition, postmarked within 14 days of receiving shipment for refund or credit, less shipping costs. We do not accept returns after 14 days. All sales are final on customized and discounted items – this includes all items purchased with a discount code (excluding ‘Insider List’ welcome code).
To return an item or to inquire about a repair, please email us here.
We will make reasonable repairs on items for up to 1 year after date of purchase. BIKO reserves the right to deny unreasonable repairs, returns, and exchanges.
RETURNS & REPAIRS – SHIPPING
To return merchandise please send all items to BIKO Inc. 174 Spadina Ave. #411, Toronto, ON M5T 2C2 Canada. For your protection, please use a well-padded box or envelope and a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.